HEALTHCARE CASE STUDY:

FOCUS ON PATIENT CARE, NOT OFFICE IT

About the Client

Mission

Set the local standard for treating illness in an empathetic and supportive environment; go beyond the basic needs of patients in guiding them through complex medical problems as the patient’s main health care professional; focus on the whole person with an emphasis on prevention; take ownership of a patient’s total medical care by serving as their chief medical advocate.

Overview

  • 15 user medical practice
  • 2 locations

Operational Challenges

  • Poor connectivity in some patient rooms
  • Aging equipment
  • Out-dated applications
  • HIPAA compliance
  • Insufficient security
  • Difficulty scaling up
  • Limited storage capacity
  • Inconsistent IT standards
  • Unpredictable IT costs
  • Frustrating phone system
  • On-premise support required
  • Remote work difficult
  • Hard to keep current with IT best practices

Client Objectives

Focus on high-quality patient care, not IT

  1. Improve patient throughput
  2. Reduce security risks
  3. Upgrade phones and communications
  4. Improve office-to-office communications
  5. Upgrade video conferencing
  6. Allow for remote access

What We Did

Delivered better, faster IT with newer equipment and superior support

  1. Moved to cloud-based data center
  2. Moved to SaaS-based architecture (Office 365)
  3. Standardized IT to improve maintenance & support
  4. Increased redundancy
  5. Provided support with broad expertise

Client Testimonial

“Proxios is the proactive IT partner that our practice needed. The Proxios team makes sure that our IT is up-to-date and HIPAA compliant. With more reliable and secure technology, we’re able to spend more time building personal connections with our patients and providing them with the high-quality care they deserve.”

– Dr. Ken McDowell, D.O.,

President & CEO

We care about your mission almost as much as you do.