HEALTHCARE CASE STUDY:

FOCUS ON PATIENT CARE, NOT OFFICE IT

About the Client

Mission

Set the local standard for treating illness in an empathetic and supportive environment; go beyond the basic needs of patients in guiding them through complex medical problems as the patient’s main health care professional; focus on the whole person with an emphasis on prevention; take ownership of a patient’s total medical care by serving as their chief medical advocate.

Overview

15 user medical practice
2 locations

Operational Challenges

Poor connectivity in some patient rooms
Aging equipment
Out-dated applications
HIPAA compliance
Insufficient security
Difficulty scaling up
Limited storage capacity
Inconsistent IT standards
Unpredictable IT costs
Frustrating phone system
On-premise support required
Remote work difficult
Hard to keep current with IT best practices

Client Objectives

Focus on high-quality patient care, not IT

Improve patient throughput
Reduce security risks
Upgrade phones and communications
Improve office-to-office communications
Upgrade video conferencing
Allow for remote access

What We Did

Delivered better, faster IT with newer equipment and superior support

Moved to cloud-based data center
Moved to SaaS-based architecture (Office 365)
Standardized IT to improve maintenance & support
Increased redundancy
Provided support with broad expertise

Client Testimonial

“Proxios is the proactive IT partner that our practice needed. The Proxios team makes sure that our IT is up-to-date and HIPAA compliant. With more reliable and secure technology, we’re able to spend more time building personal connections with our patients and providing them with the high-quality care they deserve.”