ASL has five locations and over 100 employees. The company offers a variety of property, casualty, auto, professional and personal lines of coverage exclusively to retail independent insurance agents.
After starting the company with six people and two servers, ASL doubled its growth each year for eight years and its IT costs escalated rapidly. ASL found that its IT became more complicated, with staff members using different versions of Windows, adding to the complexity of new software and upgrade projects. Security and disaster recovery concerns compounded these challenges. At one point, IT staff was taking crucial data backups home in case of a catastrophe. Finally, the firm required extensive travel, and their existing environment would not allow employees to work remotely.
Combining these internal IT demands with the need to support the company’s rapid growth, ASL realized it needed to evaluate outsourcing options to address the situation.
ASL wanted a solution that would free them from purchasing, maintaining and upgrading their on-premise IT infrastructure. They needed to control and predict technology costs, simplify their IT, and provide high security and disaster recovery. Due to the nature of the insurance business, they wanted to allow their employees to work remotely, from any location. And finally, they wanted the capability to easily add users and offices to support their growth objectives.