Technology changes at lightning-fast speed—and staying up-to-date requires a massive effort, considerable time, and deep expertise. That goal isn’t always reachable with internal IT resources, who often have time restrictions, multiple priorities, and a specific “sweet spot” of expertise. Whether your company has a large, well-trained IT team—or no IT staff at all—you can benefit from having a Managed Service Provider (MSP) as a key member of your IT support team. Here’s why:
1. Assurance from Outside Audits
Chances are, you don’t know your own IT/security gaps. Almost every small-to-midsize company has some hidden IT weaknesses—whether they’re in the network, security, infrastructure, or desktop environment. If left unfixed, they pose serious risks. An outsourced MSP can conduct regular security and performance audits to expose and close these gaps. This also leads to greater system reliability, which reduces the risk of unexpected downtime.
One of the greatest incentives to partnering with an MSP is cost-efficiency. Most MSPs function on a subscription-based model, where clients pay annual or monthly fees for a customized service level agreement that addresses their individual support needs. It’s a stable and predictable expense that also reduces the risk of unexpected service hits.
3. Simplicity through Bundling
Most companies’ technology landscape includes a long list of vendor contracts—covering everything from hardware, software, security, services, internet, desktop infrastructure, and data backups. By partnering with an MSP, you can work with one resource, consolidate your number of contracts, and streamline administration.
4. Specialized Expertise
Working with an MSP gives you access to expert resources you probably don’t have on your “generalist” IT team. Proxios, for example, has multiple engineers for each area of specialization, each with deep knowledge on a specific area—like collaboration, desktop, infrastructure, and security. Most companies can’t afford to keep this level of specialized talent on their IT team—nor do they need this expertise all the time—so having access to these skills only when needed makes smart sense.
5. Higher performance
Working closely with specialized technology experts can also lead to better IT performance and more positive outcomes. Your IT generalists may not know enough to make key technology decisions at the right time or propose new strategies based on the latest innovations.
6. Cost Savings
By partnering with an MSP, companies can reduce operational costs, conserve capital budget and lower IT operating expenses. In addition to potential savings on your software licenses, you’ll also optimize the money you spend on network management, backups, security checks, and other critical tasks by partnering with a comprehensive support partner.
As any business grows, its IT requirements inevitably change. There will be unexpected hurdles and times when technology requirements outgrow available resources. A reliable MSP can scale your IT resources up or down on demand. This enables you to handle growth spurts or emerging IT problems.
8. Freedom to Focus on Core IT Functions
During periods of business growth, IT teams may be required to take on an ever-expanding list of responsibilities, which fall outside their original roles or skillsets. Outsourcing IT to an MSP can help these teams stay focused on revenue-generating activities and innovation—instead of security scans and technical troubleshooting.
A Lot to Gain, Very Little to Lose
By shouldering some (or all) of your IT responsibilities, a managed service provider can support your IT team in ways that make sense, helping you reduce costs, increase efficiency and drive better business performance. If you want to explore the advantages, reach out today.